NEW WAY TO PAY YOUR UTILITY BILLING PAYMENTS

Hello Stevensville Residents,

You saw last month that we moved to a postcard for our utility billing, we apologize that we did not send out notification of this prior.   Having said that, there are going to be a few changes coming up.

Change #1.

The first change is to move the printing of our statements in house.   We know the post card billing was not as successful as we had hoped.  After much discussion we have decided we are going to print our Utility Bills out of Town Hall.  We all know that sending paper bills are very costly and time consuming.  In preparation for this move we are offering to set up those who would like to receive their statements via email.  If you would like to receive your statements via email, please either reply to this email, or call 406-777-5271 ext. 104 and speak with Andrena.

**Please note your auto pay will not be affected during change #1**

Change #2.

We will be moving to a new payment portal effective August 1st 2024.  If you are set up on auto pay, you will need to reset it up on the new payment portal website.  That website will be forthcoming.  I have attached the Frequently Asked Questions for your review. 

** Please note you will not be able to make payments on our new portal until August 1st 2024**.

 

We know you may have a lot of questions so please feel free to either come by the office, call 406.777.5271 ext. 104 or email deputyclerk@townofstevensville.com

We look forward to a smooth transition!  Thank you for your patience during this process.

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FAQ’S FOR OUR NEW PAYMENT PORTAL!

Town of Stevensville, MT

What is this new payment portal - Citizen Portal?

Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments.

When will the transition take place?

August 1st 2024.

Can I pay my bill on the new platform prior to August 1st?

NO, if you try your payment will not go through.

Where do I go to pay my bill?
Please log into the Town of Stevensville’s website and click on Pay my Bill.  

 

If I had an account with billingdoc.net, do I have to create a new account in Citizen Portal?

Yes, the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal. The payment portal will be listed on your bill as well as the Town Website

 

If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?

Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above). 

 

Are there fees associated with making a payment through the Portal?

Yes, there are processing fees, but they are lower than our previous payment portal. Those fees are: 3.00% with a $2.00 minimum for credit card transactions and a flat fee of $ 1.95 for ACH transactions. These fees also apply to any auto-payments that are made. There are no fees when you pay by check at Town Hall.

 

What payment methods can I use on the new portal?

You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.

 

What information is available in the Portal?

Account balance, bills and payments are available as well as the ability to enroll in Autopay, e-Notification, and Text & Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.

 

How do I know the payment went through?

After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.

 

Is my information safe?

Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions).

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